Privacy Policy

1. Introduction

Serenity Counseling & Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, www.serenitycounselingwellness.com.

This Privacy Policy explains what information we collect, how we use it, and your rights concerning that information. By using our website, you agree to this Privacy Policy.

2. Information We Collect

Our website is primarily informational and may collect the following types of information:

a. Information You Provide Directly

  • Contact Information: such as your name, email address, or phone number when you fill out a contact form or request information.

  • Message Content: any information you include in messages or inquiries you send to us.

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically:

  • Device and Browser Information (e.g., IP address, browser type, operating system)

  • Usage Data (e.g., pages visited, time spent on the site, referring website)

  • Cookies and Similar Technologies: small files stored on your device to enhance your experience. You can manage cookies through your browser settings.

We do not collect sensitive personal information (such as health or therapy details) through this website. Any counseling-related information shared during sessions or through secure portals is handled separately in compliance with HIPAA and applicable professional standards.

3. How We Use Your Information

We may use your information to:

  • Respond to your inquiries or requests

  • Improve our website and user experience

  • Communicate with you about our services or updates

  • Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to any third parties.

4. Data Sharing and Disclosure

We may share your information only in the following situations:

  • With service providers that help operate our website (e.g., hosting or maintenance providers) who are obligated to protect your information.

  • When required by law to comply with legal obligations, court orders, or government requests.

  • To protect our rights and safety or that of others.

We do not use third-party analytics or advertising services.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, such as:

  • Accessing or requesting a copy of your information

  • Requesting correction or deletion of your data

  • Withdrawing consent (if applicable)

To exercise these rights, contact us at contact@serenitycounselingwellness.com.

8. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it promptly.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Serenity Counseling & Wellness
Email: contact@serenitycounselingwellness.com**
Address: 10738 Colewood Lane, Suite 3078, Dallas, Texas 75243